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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We're sorry to hear your order is delayed. The best way to get the latest update is by using the tracking link we sent in your shipping confirmation email. This will show you exactly where your package is. If the tracking information hasn't updated or you're still concerned, please contact our support team with your order number, and we'll investigate for you.

     

    Do you deliver on public holidays?

    Our delivery partners do not operate on public holidays. If your delivery window falls on a public holiday, your order will be delivered on the next business day. Please allow for a potential extra day for your package to arrive during these periods.

     

    Do you deliver to my postcode?

    We deliver to most postcodes across the country. To confirm if we can deliver to your specific address, please proceed to the checkout page and enter your postcode. The system will confirm if delivery is available for your location.

    Is next-day delivery available on all orders?

    Next-day delivery is available for many of our products, but it depends on your location, the item's availability, and the time you place your order. To see if your order qualifies, please check the shipping options available at checkout. Orders must typically be placed before our 2 PM cut-off time for next-day service.

     

    Do I need to be there to sign for delivery?

    Whether a signature is required depends on the courier and the value of your order. For higher-value items, a signature is often needed to ensure safe delivery. However, many couriers now offer flexible options, such as leaving the package in a designated safe place or with a neighbor. Please check your tracking information for specific details and options provided by the courier.